You will have one of two account types on Employment Hero Work: HR and Payroll or Payroll-only.
You can check which account type you have by looking at the top menu in your EH Work app's Work section.
- In an HR and Payroll account, it will start with Notifications, Callouts, Pay slips, and Events.
- In a Payroll-only account, it will start with Pay slips, Leave, and Timesheets.
This article includes an interactive walkthrough and step-by-step instructions to help you access the Work section and check which account type you have.
Inside this article:
Find my account type
Do I have an HR and Payroll account?
To check if you have an HR and Payroll account:
- Open your EH Work app.
- From your homepage, tap Work.
- Check the top menu bar:
If it starts with Notifications (bell icon), Callouts (megaphone icon), Pay slips, and Events, you have an HR and Payroll account.
Do I have a Payroll-only account?
To check if you have a Payroll-only account:
- Open your EH Work app.
- From your homepage, tap Work.
- Check the top menu bar:
If it starts with Pay slips, Leave, and Timesheets, you have a Payroll-only account.
Troubleshoot missing features
What should I do if I am missing features?
If you are missing features and icons in your EH Work app, see this article for help.
Explore related content
- How to add, view, and acknowledge certifications and HR documentation via Work HR This feature will cover the certifications and HR documentation features on the Employment Hero Work app.
- Accessing HR and uploaded documents via Work HR This feature allows view and access the HR and uploaded documents your organisation has assigned to you.
Comments
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Our employee has re-downloaded the app on his new phone however his app doesnt have the work icon. We already verified his email address and it is the same with what we have on file.
Hii Jillian - BOM Timber apologies to hear you are having trouble helping your employee log into their account. If you have already verified their email is correct with what is on your platform, then I would recommend raising a support ticket. The Swag support team can look into if there is something else at play for why he can not see the Work icon.
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