Why can't I access timesheets from my EH Work HR account?

Gabriella Adelyne Alicaya

Updated 08 April 2026 19:04

EH Work Content Team

Question

Why can't I access timesheets from my EH Work HR account?

How to Resolve Access Issues

Your employment settings on your company's HR platform determine your ability to access the Timesheets feature. If you believe you should have access but do not, please contact your platform administrator first to verify your permissions.

If your administrator confirms your access is active but the issue persists, follow these steps in order:

Step 1: Platform & Account Check

Check your Timesheet Type: Verify your company is not using the Daily Hours on Weekly Timesheets option. This specific setting is only supported via a web browser and will not appear in the EH Work app.
Verify Email Matching: Ensure your email address is identical in both your HR and Payroll employee files. A mismatch will prevent timesheet data from syncing to the app.

Step 2: App Troubleshooting

Refresh the App: Check the App Store or Google Play Store for updates, then restart the EH Work app.
Re-authenticate: Sign out and sign back into the app to force a fresh sync with the HR platform.
Reset (Last Resort): Uninstall and reinstall the EH Work app to clear any corrupted local cache data.

FAQs for EH Work Timesheets

Why can I see timesheets on my desktop but not on the mobile app?

The mobile app supports "Start/End" and "Daily" entries. If your employer uses Weekly Timesheets (entering a total for the week), you must use a web browser to log your hours, as this view is not yet supported on mobile.

I’m a manager; why can’t I see my team’s timesheets to approve them?

Ensure you are looking in the Team tab rather than the "Work" tab. If the tab is visible but empty, your administrator must verify you are assigned as the Primary Manager or Approver within the payroll settings for those specific employees.

What should I do if the "Submit" button is greyed out?

Check for two common issues:

Missing Fields: Ensure all mandatory fields like Work Type or Cost Center are filled.
Overlapping Shifts: Ensure you haven't entered hours that overlap with an existing entry. The app will also disable the button if you attempt to submit for a future date that has been locked.

Does the app work offline? Can I enter hours without Wi-Fi?

The EH Work app requires an active internet connection to sync data. Entering hours while offline may result in data loss or "sync failed" errors. Always ensure you have a stable connection before hitting Submit.

I updated my email address in HR; why is the app still showing my old one?

The app caches your user profile for speed. To see the update, you must sign out and sign back in. Additionally, check with your payroll admin to ensure they have manually updated your email in the Payroll module to match your HR profile.

Why are my approved hours not showing up in my "History" tab?

There is often a brief delay as data flows between the HR and Payroll servers. Wait 5–10 minutes, then pull down on the screen in the History tab to force a refresh.

🚀 Quick Pro-Tip:

Need more help? If the steps above don't work, please take a screenshot of your Settings page (showing the app version) and any Error Messages you receive. Send these to your HR Department so they can determine if the issue is a "Permission" error or a "Sync" error.

Still need help?

Submit a ticket to our support team.