1. EH Work Support (GB)
  2. Work
  3. Work - Payroll Connected
  4. Troubleshooting

Manage my roster and shifts on Employment Hero Work as an employee

Russell Noble
Updated
EH Work Content Team

The Employment Hero Work app's Rosters feature allows you to do the following, three main actions regarding your work shifts:

  1. Accept or decline shifts that are assigned to you (either in bulk or individually)
  2. Swap selected shifts with other employees
  3. Prevent the wrong shifts being assigned to you by showing what dates and times you're unavailable

The info you need to make the most out of Employment Hero Work's Rosters feature is available at your fingertips – simply click the below questions and you'll be taken straight down to their answers further down this page:

Accept and decline shifts

Accept a shift
  1. Log in to the Employment Hero Work app.
  2. Tap the Work icon.
  3. Tap Rosters on the horizontal, scrollable menu at the top of the screen.
  4. Under the section entitled Upcoming Shift, tap the pending shift you want to accept.
  5. Tap Accept.
How do I accept shifts in bulk?
  1. Log in to the Employment Hero Work app.
  2. Tap the Work icon.
  3. Tap Rosters on the horizontal, scrollable menu at the top of the screen.
  4. Tap the Accept All button.
How do I decline a shift?
  1. Log in to the Employment Hero Work app.
  2. Tap the Work icon.
  3. Tap Rosters on the horizontal, scrollable menu at the top of the screen.
  4. Under the section entitled Upcoming Shift, tap the pending shift you want to decline.
  5. Tap the Decline button.
  6. In the Reason for declining box, type your reason(s) for declining the shift.
  7. Tap the Yes, Decline button.
How do I decline shifts in bulk?
  1. Log in to the Employment Hero Work app.
  2. Tap the Work icon.
  3. Tap Rosters on the horizontal, scrollable menu at the top of the screen.
  4. Tap the Decline All button.
  5. In the Reason for declining box, type your reason(s) for declining all the shifts.
  6. Tap the Decline button.

View roster

How do I see my roster?
  1. Log in to the Employment Hero Work app.
  2. Tap the Work icon.
  3. Tap Rosters on the horizontal, scrollable menu at the top of the screen.

Swap and cancel shifts

How do I ‌swap shifts?
  1. Log in to the Employment Hero Work app.
  2. Tap the Work icon.
  3. Tap Rosters on the horizontal, scrollable menu at the top of the screen.
  4. Under the section entitled Upcoming Shift, tap the pending shift you want to swap.
  5. Tap Swap shift.
  6. Search (either manually or by using the Search bar) and select the employee you would like to swap shifts with.
  7. (Optional) Tap the Notes field and type in any notes (if you think your manager will need more info).
  8. Tap Submit.
How do I cancel a shift swap?
  1. Log in to the Employment Hero Work app.
  2. Tap the Work icon.
  3. Tap Rosters on the horizontal, scrollable menu at the top of the screen.
  4. Tap the shift you wish to cancel the shift swap for.
  5. Tap the Cancel Swap button.
  6. Tap the Yes button.

Show unavailability for a shift

How do I add my unavailability?
  1. Log in to the Employment Hero Work app.
  2. Tap the Work icon.
  3. Tap Unavailability on the horizontal, scrollable menu at the top of the screen.
  4. Tap the Add Unavailability button.
  5. Complete the following fields:
    • On an ongoing basis
    • Data
    • All day
    • Reason
  6. Tap the Save button.
How do I edit my unavailability?
  1. Log in to the Employment Hero Work app.
  2. Tap the Work icon.
  3. Tap Unavailability on the horizontal, scrollable menu at the top of the screen.
  4. Tap the unavailability entry that needs to be edited.
  5. Make the required changes and click the Save button.
How do I delete my unavailability?
  1. Log in to the Employment Hero Work app.
  2. Tap the Work icon.
  3. Tap Unavailability on the horizontal, scrollable menu at the top of the screen.
  4. Tap the unavailability entry that needs to be deleted.
  5. Tap the Delete unavailability button.
  6. Click the Yes, delete unavailability button to confirm.
What options do I have when showing my unavailability?

Helpful Hint

Here we take a closer look at the Unavailability page and discuss what each option on the screen allows you to do.

The below table covers the options you have when inputting information about your period of unavailability as well as a description of what each of those options involve:

 

Option

 

 Description
On an ongoing basis

 

If your unavailability is ongoing, then toggle on the On an ongoing basis option. You will then need to select the day of the week as well as the start and end date of your period of unavailability.

If there is no end date, leave this field blank.

 

If there are multiple days of the week you are unavailable on a recurring basis, you will need to create a separate unavailability entry.

 
Not on an ongoing basis

 

If your unavailability is a one-off, leave the On an ongoing basis option toggle on, and just enter the date the unavailability relates to.

 
All day

 

If your period of unavailability is all day, leave the All day option toggled on.

 
Not all day

 

If your period of unavailability is not all day, turn off the All day toggle. You will then be given the option to enter a start and finish time.

 
Reason

 

This is not a compulsory field. However, it is recommendable that you type in a reason for your unavailability in this Reason text box so your manager becomes as informed as possible.

 


Happy with your changes?

Once you've entered all the information on your period of unavailability, tap Save.

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