Manage my roster and shifts on Employment Hero Work as an employee

The Employment Hero Work app's Rosters feature allows you to do the following, three main actions regarding your work shifts:

  1. Accept or decline shifts that are assigned to you (either in bulk or individually)
  2. Swap selected shifts with other employees
  3. Prevent the wrong shifts being assigned to you by showing what dates and times you're unavailable

The info you need to make the most out of Employment Hero Work's Rosters feature is available at your fingertips – simply click the below questions and you'll be taken straight down to their answers further down this page:


Accept and decline shifts

Accept a shift
  1. Log in to the Employment Hero Work app.
  2. Tap the Work icon.
  3. Tap Rosters on the horizontal, scrollable menu at the top of the screen.
    Screenshot of Work page, highlighting Rosters button.jpeg
  4. Under the section entitled Upcoming Shift, tap the pending shift you want to accept.
    Screenshot of Work page, highlighting PENDING SHIFT button.jpeg
  5. Tap Accept.
How do I accept shifts in bulk?
  1. Log in to the Employment Hero Work app.
  2. Tap the Work icon.
  3. Tap Rosters on the horizontal, scrollable menu at the top of the screen.
    Screenshot of Work page, highlighting Rosters button.jpeg
  4. Tap the Accept All button.
    Screenshot of Work page, highlighting Accept all button.jpeg
How do I decline a shift?
  1. Log in to the Employment Hero Work app.
  2. Tap the Work icon.
  3. Tap Rosters on the horizontal, scrollable menu at the top of the screen.
    Screenshot of Work page, highlighting Rosters button.jpeg
  4. Under the section entitled Upcoming Shift, tap the pending shift you want to decline.
  5. Tap the Decline button.
    screenshot of work section in swag app displaying where to tap on decline to decline an individual shift
  6. In the Reason for declining box, type your reason(s) for declining the shift.
  7. Tap the Yes, Decline button.
    screenshot of work section in swag app displaying where to tap on yes decline to decline an individual shift
How do I decline shifts in bulk?
  1. Log in to the Employment Hero Work app.
  2. Tap the Work icon.
  3. Tap Rosters on the horizontal, scrollable menu at the top of the screen.
    Screenshot of Work page, highlighting Rosters button.jpeg
  4. Tap the Decline All button.
  5. In the Reason for declining box, type your reason(s) for declining all the shifts.
  6. Tap the Decline button.

View roster

How do I see my roster?
  1. Log in to the Employment Hero Work app.
  2. Tap the Work icon.
  3. Tap Rosters on the horizontal, scrollable menu at the top of the screen.
    Screenshot of Work page, highlighting Rosters button.jpeg

Swap and cancel shifts

How do I swap swap shifts?
  1. Log in to the Employment Hero Work app.
  2. Tap the Work icon.
  3. Tap Rosters on the horizontal, scrollable menu at the top of the screen.
    Screenshot of Work page, highlighting Rosters button.jpeg
  4. Under the section entitled Upcoming Shift, tap the pending shift you want to swap.
    Screenshot of Work page, highlighting PENDING SHIFT button.jpeg
  5. Tap Swap shift.
    Screenshot of where to tap on swap shifts
  6. Search (either manually or by using the Search bar) and select the employee you would like to swap shifts with.
    Screenshot of where to choose the employee that you would like to swap a shift with from the drop down menu
  7. (Optional) Tap the Notes field and type in any notes (if you think your manager will need more info).
  8. Tap Submit.
    Screenshot of where to tap the submit button
How do I ancel a shift swap?
  1. Log in to the Employment Hero Work app.
  2. Tap the Work icon.
  3. Tap Rosters on the horizontal, scrollable menu at the top of the screen.
  4. Tap the shift you wish to cancel the shift swap for.
    Screenshot of Work page, highlighting PROPOSED SHIFT SWAP button.jpeg
  5. Tap the Cancel Swap button.
    Screenshot of where to tap cancel swap
  6. Tap the Yes button.
    Screenshot of where to tap yes to cancel the shift swap

Show unavailability for a shift

How do I add my unavailability?
  1. Log in to the Employment Hero Work app.
  2. Tap the Work icon.
  3. Tap Unavailability on the horizontal, scrollable menu at the top of the screen.
    addunavailability01.jpg
  4. Tap the Add Unavailability button.
    addunavailability02.jpg
  5. Complete the following fields:
    • On an ongoing basis
    • Data
    • All day
    • Reason
  6. Tap the Save button.
    addunavailability03.jpg
How do I edit my unavailability?
  1. Log in to the Employment Hero Work app.
  2. Tap the Work icon.
  3. Tap Unavailability on the horizontal, scrollable menu at the top of the screen.
    editunavailability02.jpg
  4. Tap the unavailability entry that needs to be edited.
    editunavailability02.jpg
  5. Make the required changes and click the Save button.
Hoe do I delete my unavailability?
  1. Log in to the Employment Hero Work app.
  2. Tap the Work icon.
  3. Tap Unavailability on the horizontal, scrollable menu at the top of the screen.
  4. Tap the unavailability entry that needs to be deleted.
  5. Tap the Delete unavailability button.
    deleteunavailibility01.jpg
  6. Click the Yes, delete unavailability button to confirm.
What options do I have when showing my unavailability?

Helpful Hint

Here we take a closer look at the Unavailability page and discuss what each option on the screen allows you to do.

deleteunavailibility01.jpg

The below table covers the options you have when inputting information about your period of unavailability as well as a description of what each of those options involve:

 

Option

 

Description
On an ongoing basis

 

If your unavailability is ongoing, then toggle on the On an ongoing basis option. You will then need to select the day of the week as well as the start and end date of your period of unavailability.

If there is no end date, leave this field blank.

 

If there are multiple days of the week you are unavailable on a recurring basis, you will need to create a separate unavailability entry.

 

Not on an ongoing basis

 

If your unavailability is a one-off, leave the On an ongoing basis option toggle on, and just enter the date the unavailability relates to.

 

All day

 

If your period of unavailability is all day, leave the All day option toggled on.

 

Not all day

 

If your period of unavailability is not all day, turn off the All day toggle. You will then be given the option to enter a start and finish time.

 

Reason

 

This is not a compulsory field. However, it is recommendable that you type in a reason for your unavailability in this Reason text box so your manager becomes as informed as possible.

 


Happy with your changes?

Once you've entered all the information on your period of unavailability, tap Save.

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